+86 18823727897
zhangyu_6429@163.com

RainTrace Trading Co,. Ltd.

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Q1
How about sample policy?
A1
If we have the sample in stock .we will provide free sample to u. if we dont have in stock . then u should pay the sample fee . any way . the sample fee will pay back to u when u confirm the oder.
Sample fee is charged by the shipping company . Client should pay it.

Q2
Which shipping way is available?
A2

By sea to your nearest port

By air to your nearest airport

By express (DHL,UPS,FEDEX,TNT,EMS)to your door

When ur order shipping out . we will provide u a tracking no. then u can know clearly the status of the goods.

Q3
When do your products expire?
A3
Each product comes with an expiration date on the package. For example, the back of our eyeshadow palettes have an image of a small container with the number 24. This means that the eyeshadows expire 24 months after the package is opened. However, products have potential to last longer with good care.
Q4
My package has missing products. What do I do?
A4
Please contact our support team and we will confirm your order with the package contents. We apologize for any inconveniences!
Q5
Which payment way is workable? 
A5

PayPal, Escrow (goods have stock, order value less than 500usd)

Western Union, MoneyGram

T/T (30% deposit,70% before shipment after presentation of ready cargo)

Q6
How to clean the brushes ?
A6
Follow these three easy steps for best results:
STEP 1: Wash your brushes using a mild shampoo or brush cleanser.
STEP 2: Gently press the bristles to remove any excess water. Place the clean, damp brushes into the Dry Shape using the smallest band the brush will fit into. Make sure that all bristles are firmly compressed.
STEP 3: Wait 4 to 6 hours and your brushes will be completely dry and ready to use!
In addition to being completely dry, the bristles will be reshaped to their original form.
Q7
We have design,can you produce?
A7

Yes,welcome.


Q8
Are you a factory?

A8

Yes,sure!We are professional makeup brushes accessories with more than 14 years of OEM and OEM services in Shenzhen,China.


We welcome you to visit our company when you come to China.


Q9
If sample first possible?
A9

Sure,usually we have certain QTY of free sample,if not,we'll charge accordingly.


Q10
Could you offer wholesale price?
A10

Yes,of course.If you order large QTY,we can give you the bulk price.

Q11
Are the quality of your products guaranteed?
A11

We have QC to control the quality one by one.So do not worryabout the  quality.